Last updated: January 20, 2025

Please read this Refund Policy carefully before using Our Service.

Interpretation and Definitions

Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions 

For the purposes of this Refund Policy:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Service refers to the services provided by the Company through the Website.

Website refers to YanYem, accessible from yanyem.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund Eligibility 

Since Our Company provides services and not physical products, all sales are considered final. However, refunds may be issued under the following conditions:

  • If the service has not been initiated within 7 business days of the purchase, and You submit a refund request within this period.
  • If there is a failure to deliver the service as agreed upon due to Our fault.
  • If a duplicate payment is made due to a technical error.

Refund Requests To request a refund, You must contact Us at info@yanyem.com with the following details:

  • Full name
  • Email address
  • Order number
  • Reason for refund

We will review your request and notify You of the approval or rejection of Your refund within 10 business days. Approved refunds will be processed within 14 business days and credited back to the original method of payment.

Non-Refundable Services The following services are non-refundable:

  • Services that have already been delivered or partially completed.
  • Any customized or personalized services once initiated.
  • Services purchased during promotional offers or discounts.

Changes to This Refund Policy We reserve the right, at Our sole discretion, to modify or replace this Refund Policy at any time. If a revision is material, We will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Refund Policy. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us If You have any questions about this Refund Policy, You can contact us:

By email: info@yanyem.com

By visiting this page on our website: https://yanyem.com/refund-policy/